Don’t mix communication & task channels

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We’ve all been in the situation where someone is speaking in a meeting, sending chat messages or reeling off tasks over the phone. You’re grabbing for a pen, double-tapping to open your notes app or finding anything you can to try and not forget anything. By splitting out your communication into a clear channel, people start to see communication channels for encouragements, company news or urgent requests. You can then use a task manager or the task section of your apps to allocate tasks to staff leading to a slight shift the power from staff being told what to do now to having their own control to do the tasks as soon as they’re able.

About the author

Rich Peterson | SA

Rich Peterson has spent the last 10 years planning, mapping & reimagining the processes of hundreds of SMBs. Whether the goal is more money, more time, more clarity or more customer smiles, the painful process is worth every minute for our successful clients.
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By Rich Peterson | SA

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